1. Who are we and what do we do?
We are an online store that sells ergonomic office equipment and many other goods. In these terms and conditions, we will inform you about how our store www.ergooffice.eu works, how the goods are ordered and paid for, or where you can turn in the event of a complaint or any ambiguity.
1.1. The seller is the company Euroelectronics.eu Sp. z o.o. Sp. k. with its registered office in Poland, ID number: 369459764, with its registered office at Korfantego 7, 42-600 Tarnowskie Góry, Poland (hereinafter referred to as “we”), which through its e-shop located at www.ergooffice.eu "website") sells and advertises its goods, which its customers, which are entrepreneurs and consumers (hereinafter "you") can order through the website and enter into a purchase agreement.
1.2. If you do not buy from the company (you do not state the ID number in the order), you are in the role of a consumer. Law thus gives you some special rights, which you will read about further in these terms and conditions.
1.3. The purpose of this document, the terms and conditions, is to explain to you what our mutual rights and obligations arise in connection with or on the basis of the purchase agreement concluded between us through the website, and to inform you about them. The provisions of the terms and conditions are an integral part of the purchase agreement. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.
1.4. All information you provide to us is confidential and will be treated as such. We also process some of your personal data. You can read about why we do this and how we protect them here.
1.5. You can contact us via the following contact details:
Euroelectronics.eu Sp. z o.o. Sp. k.
42-600 Tarnowskie Góry
2. User account
You can create your user account on our website. By registering, you get various benefits or through it you can manage your orders, look at past orders and have everything available in one place.
2.1. You can place an order from your user account, but the user account is not required to create the order. You can also place an order without registration.
2.2. When registering and creating a user account, you are required to provide all information correctly and truthfully, and you must update it whenever you make a change. We consider the information you provide when ordering or in your user account to be correct.
2.3. It is secured with a username and password so that no one can enter your user account. Please keep this information and the entire user account to yourself.
2.4. Our website together with user accounts may not be available around the clock, especially with regard to their necessary maintenance (hardware, software).
3. Ordering goods
Here you will find information concerning your purchase and ordering of goods.
3.1. Although the website contains all the information about the goods you need to buy, we can enter into a purchase agreement together on terms that we agree individually.
3.2. Everything that is displayed on the website is primarily of an informative nature and we are not obliged to enter into a contract for these goods.
3.3. You can purchase our goods on the website via a form that contains mainly detailed information about the goods, the purchase price, how to pay the purchase price or how we will deliver the goods to you. Based on such information, you will create an order ("Order").
3.4. After we receive the Order, we will confirm its receipt via e-mail. We concluded the purchase contract upon delivery of the confirmation of receipt of the Order. If your Order is unusual, we may contact you to request additional confirmation. In this case, the purchase agreement will be concluded as soon as we receive this confirmation.
3.5. You must provide true and complete information in your Order. In the event that you provide or provide false or incomplete information, we are not liable for any damages caused thereby.
3.6. The costs you incur from communicating with us remotely, such as telephone costs, you pay for yourself and do not differ in any way from the basic rate of your operator or internet connection provider.
4. Payment terms
In this section you can read how you can pay us for the goods.
4.1. The exact purchase price is always stated for the goods. We are VAT payers, and the purchase price is stated including VAT and all other taxes and fees. Should there be an obvious error in the stated purchase price (eg goods that we sell for less than 10% of the usual price), we are not obliged to deliver the goods for such a manifestly incorrect purchase price, and if a purchase contract has already been concluded between us with such an incorrect purchase price, we are entitled to withdraw from it.
4.2. No more than one discount coupon per Order may be applied on our Website.
4.3. It may be possible to combine possible discounts, but it always depends on the specific discount offer. Information on the possibility or impossibility of applying multiple discounts at once will be provided on the Website for individual discount events.
4.4. The price and possible costs associated with the delivery of goods can be found here.
4.5. If you pay by bank transfer, please pay the purchase price together with the correct variable payment symbol, which is the Order number. If you do not enter the variable symbol, the payment may not be paired with the Order, so there may be a delay in sending the goods.
4.6. If you pay non-cash, the purchase price is considered paid when the relevant amount is credited to our account. We will send the goods to you immediately afterwards, unless of course we agree otherwise.
4.7. We will issue you an invoice (tax document) for each payment, which will always meet the requirements of legal regulations and will be sent to the e-mail specified in the Order.
4.8. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
5. Delivery of goods
In this article of terms and conditions you will find when and how the goods will be delivered to you.
5.1. You can find the methods of delivery here on our website.
5.2. We may not have the goods in stock and it will not be possible to deliver within 30 days of concluding the purchase contract. We therefore reserve the right to withdraw from the purchase agreement in such a case.
5.3. You are obliged to take over the goods. If you do not take it over, we will consider it a withdrawal from the purchase agreement. In this case, we have the right to demand reimbursement of the costs incurred in connection with the return of the unaccepted goods and we will send you information about the exact amount. We are also entitled to include you in the list of unreliable buyers in case of non-acceptance of the goods, and in case of further purchase you will be obliged to pay in advance non-cash to our account.
5.4. When receiving the goods from the carrier, please check the integrity of the packaging of the goods. Ideally, immediately deal with any obvious damage to the goods or their packaging during delivery and write down any defects with it in the handover protocol. Remember that you do not have to take over such damaged goods from the carrier. Also let us know about the damage and at the same time, please document it.
6. Withdrawal from the purchase contract
If you, as a consumer, conclude a contract online, you have the right to withdraw from the contract within 14 days. In some cases, however, the conditions may differ slightly, so please read the following article carefully.
6.1. As a consumer, ie a person who enters into a contract outside the scope of his business or similar activity, you have the right to withdraw from a purchase contract concluded via the Internet, e-mail, telephone or other means of distance communication (unfortunately calling from one bank to another does not count) to 14 days from receipt of goods. This Terms and Conditions article applies only to consumers.
6.2. Please note, however, that you do not have the right to withdraw from the purchase agreement if:
(a) when the goods have been modified according to your wishes or for your person. This is the case, for example, when we make the goods according to your requirements or otherwise modify them according to your wishes;
(b) in the case of goods which, after delivery, have been irretrievably mixed with other goods;
(c) in the case of sealed goods which the consumer has removed from that packaging and which cannot be returned for hygienic reasons, for example in the case of cosmetics or medical devices;
(d) where applicable, where the goods are perishable.
6.3. If you decide to withdraw from the purchase agreement and it would be possible, please use the form attached to these conditions.
6.4. Within 14 days of withdrawal from the purchase contract, we will refund the purchase price for the goods and the cost of delivery of the goods in the same way as we received them from you, or to the account number you provide us. At the same time, however, you must send or hand over the purchased goods to us within the same time limit. It must be returned complete, preferably in the original packaging (but this is not mandatory), it must not be more than normally worn or damaged due to the fact that you had to familiarize yourself with the goods. We will assess within the specified period whether the returned goods are undamaged, intact and unused and whether you have caused a reduction in the value of these goods other than as necessary. If the goods are in a state where it is not possible to sell them to other customers because they are damaged or unreasonably worn, you do not have the right to withdraw from the purchase contract. You bear the cost of returning the goods back to us.
6.5. Delivery costs We will return only the lowest we offer.
6.6. However, we are not obliged to return the purchase price to you until the goods have been delivered back to us or until you prove that they have been sent back to our address.
6.7. If we have sent you a free performance together with the goods - a gift, you are obliged to return this gift in the event of withdrawal from the purchase agreement.
7. Return of goods within 30 days
In addition to the right of consumers to withdraw from the purchase contract within 14 days of receipt of the goods, we also offer you the opportunity to return the goods within 30 days of receipt of the goods, for consumers, in which case we will issue a gift voucher for the purchase price. For this you can buy goods worth the purchase price on the website. In this part of the conditions you will find what you need to meet in order to exercise this right.
7.1. The following article applies only to customers who are consumers. You have the right to return the goods within 30 days of receipt, we will then issue you a gift voucher worth the purchase price, which you can use for further purchases on our website.
7.2. If you use the gift voucher to pay a purchase price that is lower than the value of the gift voucher, you are not entitled to a refund of the difference in these amounts. If you use the gift voucher to pay a purchase price that is higher than the value of the gift voucher, you are obliged to pay this difference.
7.3. You do not have the right to return the goods within 30 days if:
a) the goods have been adapted to your wishes or for your person. This is necessary when we produce the goods according to your requirements or modify them according to your wishes;
b) you have removed the goods from the packaging in which they were delivered to you or the packaging is damaged;
c) the goods are damaged;
d) the goods cannot be sold to another customer.
7.4. We assess whether the goods have met the conditions for returning the goods within 30 days according to this article, within 14 days from the time the goods are delivered back to us. We do not have to justify and substantiate the reasons for refusing to return the goods.
7.5. The goods must be returned complete, in the original packaging, must not show signs of use. You bear the cost of returning the goods.
7.6. Within 14 days of delivery of the goods back to us, we will issue you a gift voucher in the value of the purchase price of the goods, if the conditions for returning the goods according to this article are met. We do not refund the cost of returning the goods to us.
7.7. If we have sent you a free performance together with the goods - a gift, you are obliged to return this free performance if you exercise the right to return the goods according to this article.
8. Complaints and quality guarantee
We try to deliver our goods in the best possible condition. However, sometimes, with all due care, the goods may be defective in some way. You will find all the conditions of the complaint in this article.
What are we responsible for?
8.1. We are responsible for ensuring that the goods are free of defects upon receipt. This means that at the time you take over the goods, we are mainly responsible for:
(a) it has the agreed characteristics and, in the absence of such an arrangement, it has the characteristics that we or the manufacturer have described or that you could have expected given the nature of the goods and our advertising (the charger will actually charge);
(b) the goods are fit for the purpose we state for their use (it is possible and safe to grill on the grill);
(c) the goods correspond, where appropriate, to the quality of the agreed sample or model;
(d) the goods are in the appropriate quantity, measure or weight; and
(e) the goods comply with the requirements of legal regulations (for example in the case of thermometers).
8.2. If you are a consumer, we are responsible for defects arising after receipt of the goods in
24-month warranty period, unless otherwise stated. In the case of used goods, we are responsible for defects in the 12-month warranty period.
8.3. If you have purchased goods that have been discounted due to a defect, then we are not responsible for such a defect for which it was discounted. However, we are already responsible for other defects on such goods.
How to exercise the rights arising from defective performance?
8.4. Please file a complaint to our contact e-mail or send it to our address. The rights from the liability for defects of the goods apply to us as the seller.
8.5. The form or cover letter to your complaint must contain the following:
a) your contact details, a description of the defect and a request for the method of handling the complaint;
b) proof of purchase of the Goods (preferably by enclosing proof of purchase).
8.6. Send the goods that you think have a defect to our address together with the complaint form. The goods should be packed in suitable packaging during transport so that they are not damaged, they must be clean, dry and complete. Otherwise, we are not obliged to deal with the complaint and we will send the goods back to you at your expense.
8.7. If you are a consumer, you will receive a written confirmation via e-mail when making a complaint - a complaint protocol, which serves as a document when settling the complaint. In the complaint protocol, we will write you information about when the complaint was lodged, what its content is and what method of handling you require.
8.8. If you are a consumer and the defect manifests itself within twelve months of receipt, it is considered that the goods were defective at the time of receipt. Otherwise, you are entitled to claim a defect that occurs in the consumer goods within twenty-four months of receipt.
8.9. Where the goods sold, their packaging, instructions accompanying the goods or advertising in accordance with other legislation indicate the period during which the goods may be used, the provisions of the quality guarantee shall apply if you are a consumer. As a guarantee of quality, we undertake that the goods will be suitable for use for the usual purpose for a certain period of time or that they will retain their usual properties.
8.10. If you have rightly accused us of a defect of the goods, the period for exercising the rights from the defective performance or the warranty period does not run for the period during which you cannot use the defective goods.
8.11. The warranty and claim for liability for defects do not apply to:
(a) wear and tear of the goods in their normal use, such as frayed headphones;
(b) second-hand goods where the defect corresponds to the degree of wear;
c) defects that you knew or caused yourself, eg if the light bulb fell to the ground and broke.
How to claim the Goods?
8.12. During the warranty period, you can file a claim and, at your option, claim a defect that constitutes a material breach of contract (regardless of whether the defect is remediable or irremediable):
(a) rectification of the defect by delivery of a new item without a defect or by delivery of a missing item;
b) free removal of the defect by repair;
(c) a reasonable discount on the purchase price; or
d) refund of the purchase price upon withdrawal from the purchase contract.
8.13. A material breach of a purchase agreement is one in which one party was already aware of the breach when the purchase agreement was entered into, or must have known that the other party would not have entered into such an agreement if it had foreseen the breach.
8.14. In the event of a defect that constitutes a minor breach of contract (regardless of whether the defect is remediable or irremediable), you are entitled to have the defect remedied or a reasonable discount on the purchase price.
8.15. If the remediable defect has occurred repeatedly after repair (usually the third claim for the same defect, or the fourth for different defects), or the goods have a large number of defects (usually at least three defects at the same time), you have the right to claim a discount on the purchase price, exchange or withdraw from the contract.
8.16. When making a complaint, you are obliged to tell us which law you have chosen. A change of option without our consent is only possible if you have requested the correction of a defect that proves to be irremediable. If you do not choose your right from a material breach of contract in time, you have the same rights as a minor breach of contract.
8.17. If repair or exchange of goods is not possible, you can request a full refund of the purchase price upon withdrawal from the contract.
8.18. If we prove that you knew or caused the defect before taking over, we are not obliged to satisfy your claim.
8.19. Obstacle caused by force majeure is not considered a performance defect.
How will the complaint be handled?
8.20. If you are a consumer, then immediately, or no later than within three working days in more complex cases, we will decide on your complaint, or that a professional assessment is required for a decision. We will provide you with information on the need for an expert assessment within this period.
8.21. If you are a consumer, we will handle the complaint without undue delay. It will be no later than 30 days from the filing of the complaint, if we do not agree with you in writing on a longer period. After this period, you have the same rights as if it were a material breach of the purchase agreement.
8.22. If you are an entrepreneur, then we will decide on your complaint, or that a professional assessment is required to make a decision as soon as possible. We will assess your complaint within a reasonable time and send you a written confirmation of the date and method of handling the complaint, confirmation of the repair and the duration of the complaint, or justification for the rejection of the complaint.
8.23. If you are a consumer, then you have the right to pay the costs incurred due to the complaint, we will always pay you the lowest possible costs. You must request reimbursement of these costs as soon as possible, but no later than one month from the end of the period for exercising the rights arising from the defective performance, otherwise they may not be granted to you. If you are an entrepreneur, you do not have this right.
9. Final provisions
9.1. The conditions are in the English language.
9.2. We are authorized to conduct business on the basis of a trade license; the trade license inspection is carried out by the relevant trade licensing office within its competence.
9.3. We are not responsible for errors caused by third party interventions on our website or if you use them other than for what purpose they were created.
9.4. All rights to the Website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to us as the seller. You may not copy, modify or otherwise use the Website or any part thereof without our consent. But we believe that you do not even want to do anything like that.
9.5. As sellers, we are not bound by any codes of conduct in relation to you. But we are always nice, don't worry.
9.6. If force majeure occurs, we are not liable for damage caused by or in connection with cases of force majeure, and if the force majeure lasts for more than 10 days, we are entitled to withdraw from the contract.
9.7. We can change or supplement the wording of the terms and conditions, you can always find their current wording on our website. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
9.8. Attached to the conditions is a sample form for withdrawal from the contract.
9.9. You can contact us at our contact e-mail at any time if you have any questions about these terms and conditions.
Tarnowskie Góry on 16.06.2021