Frequently asked questions (FAQ)

1. How can I return a product or file a complaint?

Click here.

2. Where can I find my invoice?

We send the purchase receipt exclusively in electronic form via automatic email.

3. There is an error on my invoice, how can I correct it?

Write to us at: kundenservice@euroelectronics.eu
Please provide the invoice number in your message.

4. Is the product I selected available?

The availability of products in stores and in the shipping warehouse can be checked directly on our website. Detailed information is visible on the product page.

5. How can I check the status of my order? When will my order be shipped?

After placing your order, you will receive a message confirming receipt, packaging, and shipment of your order. The email will be sent from kundenservice@euroelectronics.eu.

Please also check your SPAM folder.

6. Do we ship goods outside of Poland?

Please place your order in one of our other shops: